Client Charter's Achievement

The National of Occupational Safety and Health (NIOSH) has pledge to continuosly enhance the client-oriented quality -oriented quality and productivity as follows:

 

NO TYPE OF SERVICES TIME-LENGTH AND STANDARD FOR SERVICE QUALITY

1.

Course and Training

  • Ensuring the training facilities and utilities are in good condition and ready for use one (1) bafore the course starts. 

  • Ensuring participant registration on the day of the course is conducted 45 minutes before the course begin. 

  • Ensuring the confirmation of course registration is communicated to participants within three (3) working days after the application is submitted. 

  • Ensuring NIOSHS Safety Passport cards for scheduled course are issued within one (1) working day from the date of assessment.    

  • Ensuring attendance of participants certificates for scheduled course are issued to participants on the last day of the course.

  • Ensuring attendance of participation certificates for in-house courses are issued to participation within two (2) weeks from the course date. 

 

2.
Consultancy
  • Ensuring the quotation is given to clients within three (3) workingdays after the discussion took place.

  • Ensuring the final report is delivered to clients by thirty (30) days at the latest, after negotiations were completed.

  • Ensuring the result certificate of laboratary analysis is issued within fifteen (15) days from receipt of the sample.
3.
 Examination and Certification
  • Ensuring the examination results are are announced within four (4) weeks from the date of examination.
4.
Finance 
  • Ensuring the issuance of receipts is made within five (5) working days from the date of payment is received.

5. Enquiries and Complaints
  • Ensuring that each complaint by client is responded within eight (8) working hours.
  • Ensuring that the investigation on each complaint is completed and the result are communicated to the client within five(5) working days.
  • Ensuring that each inquiry sent by client via email will be responded within (8) working hours. 

 

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