Wednesday, 24 January 2018

IHAL Quality Policy


Industrial Hygiene Analytical Laboratory (IHAL) is committed to be at the highest level of professionalism, confidentiality  and integrity as a reliable and efficient industrial hygiene analytical services provider to our customers through continual improvement of the quality and technical system. IHAL shall continually strive to fulfil customer needs and expectation by:

 1. ensuring highest commitment from top management in implementation.

2. planning and implementation of strategies to maintain long term partnerships with key customers and suppliers.

3. adhering to customers' needs and ensuring high quality service delivery that meets their requirements.

4. providing accurate and reliable results in accordance with the approved standard. 

5. ensuring customer confidentiality in all results.

6. ensuring integrity of test items and calibration works.

7. providing improvement based on the latest standard review.

8. providing training for staff in order to meet standard requirement.9. delivering result Turn Around Time (TAT) within 15 working days.

This policy is necessary in order to meet IHAL's objective of fulfilling the needs and requirements of our customers and achieving IHAL's goal of being a leading centre  for Occupational Safety and Health Services.

In order to meet the objectives of this policy, the IHAL has put into effect a formal and documented Quality System. This complies with the requirement of MS ISO/IEC 17025: 2005.

The management of IHAL is responsible for ensuring that the staff are aware and understand this policy and they provided with the necessary resources, training and directives to undertake the individual responsibility for achieving quality in their respective activities.

 The IHAL is fully committed to this policy and to its Quality System.

Vision and Mission

pict vision
To be the Leading Centre of Excellence in Occupational Safety and Health in Malaysia.
icon Vision&Mission
pict mission
To be the preferred partner in enhancing Occupational Safety and Health.
Adhering to the highest standard of moral values and honesty.
Competent in the respective fields and perform tasks in a quality and effective manner.
Respect to every individual in any transaction.
Always looking for new ideas to improve the delivery system.
All parties must work together in good faith to achieve the goal. 

Corporate Values

In line with NIOSH objective and core business, the activities conducted can be recognized as follows:

icon Commitment

All NIOSH staff members must illustrate their commitment at the maximum level.

icon Transparency

Work-related procedures and systems must be transparent to eliminate vested interest.

icon Teamwork

All staff members must display high commitment by ensuring the objective of teamwork is achieved.

icon Honesty

Interaction must be free from falsehood, prelence and deceit.

icon Professional

NIOSH expects loyalty and honesty from its staff and service provides from the aspects of moral principles.

icon Quality

All products and services associated with NIOSH must be of the highest quality.

icon Technical

All NIOSH staff members must illustrate comprehensive technical knowledge.

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All staff members must display excellent leadership qualities / levels.

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All staff members must constantly practise effective communication.

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NIOSH promotes continuos human resource development to improve personal capability.